Question 1

How do I create a CasiCasino account?

Accepted Answer

Click Sign up, enter your email and a password, and confirm you are 18 or older. The whole process takes under a minute and you can fund your account with CASI straight after.

Question 2

Do I need to complete KYC verification?

Accepted Answer

Not for regular crypto play. We may request identity documents under our AML and KYC policy — typically for large payouts, unusual account activity, or when required by our licence. Verification is usually reviewed within 24 hours.

Question 3

Can I have more than one account?

Accepted Answer

No. One account per person, household and IP address. Duplicate accounts are closed and any bonus winnings from them are voided.

Question 4

I forgot my password — what now?

Accepted Answer

Use the reset link on the login page. You will receive an email with a one-time link; for security, withdrawals are briefly paused after a password change.

Question 5

Which currencies can I deposit?

Accepted Answer

CASI is our native currency and always gives the best bonus value. We also support BTC, ETH, USDT, USDC, LTC, TRX and several other assets in the cashier.

Question 6

How long does a deposit take?

Accepted Answer

Your balance updates as soon as the network reaches the required confirmations — usually one to five minutes. Deposits are never lost: if a transaction is delayed, live chat can trace it with your transaction hash.

Question 7

How fast are withdrawals paid out?

Accepted Answer

Most withdrawals are automated and leave our wallet within two minutes, 24/7. Manual review can apply to very large amounts or first-time payouts to a new address.

Question 8

Are there any fees?

Accepted Answer

CasiCasino charges no deposit or withdrawal fee. You only pay the blockchain network fee, which is shown before you confirm the transaction.

Question 9

Is there a minimum or maximum?

Accepted Answer

Minimums depend on the asset and are shown in the cashier. Standard daily withdrawal limits are lifted for verified and VIP players.

Question 10

How does the welcome package work?

Accepted Answer

Your first deposit is matched 200% up to 5,000 CASI and includes 100 free spins. The bonus is credited instantly and converts to withdrawable cash as you wager.

Question 11

What is the wagering requirement?

Accepted Answer

Bonus funds carry a 35x wagering requirement. Slots contribute 100%, table and live games 10%, unless a specific promotion says otherwise.

Question 12

Can I cancel an active bonus?

Accepted Answer

Yes. Open the bonus panel in your account and forfeit the bonus; your remaining cash balance stays untouched and becomes immediately withdrawable.

Question 13

Where do I find current promotions?

Accepted Answer

All live offers, reload bonuses, tournaments and free-spin drops are listed on the promotions page and rotate in the sliders on the homepage.

Question 14

How many games are there?

Accepted Answer

Over 12,000 titles from 90+ studios, including Pragmatic, NetEnt, Evolution, Nolimit City, Hacksaw-style instant games and PlayHub mini games.

Question 15

What does provably fair mean?

Accepted Answer

Our in-house crash, dice and mini games publish a hashed server seed before each round. After the round closes you can combine the server seed, your client seed and the nonce to recompute the exact result yourself.

Question 16

Are third-party games audited?

Accepted Answer

Yes. Studio games are certified by independent testing labs and their RNGs are audited; we cannot influence outcomes or RTP settings.

Question 17

Can I play for free?

Accepted Answer

Most slots offer a demo mode without a deposit. Live dealer tables and provably fair games require a real balance.

Question 18

What do I get for holding CASI?

Accepted Answer

CASI holders receive daily rakeback, higher VIP tier progression, free tournament entries and access to token-only prize drops.

Question 19

How does the VIP club work?

Accepted Answer

Every wager earns VIP points. Tiers unlock better cashback, faster withdrawal limits, a personal host and physical rewards at the top levels.

Question 20

Can I set limits or take a break?

Accepted Answer

Yes. Deposit, loss and session limits can be set in your account at any time, and you can self-exclude from 24 hours up to permanently. Limit increases only apply after a cooling-off period.

Question 21

How do I contact support?

Accepted Answer

Live chat is available 24/7 from the button in the bottom-right corner of every page, or send us a message via the contact page and we will reply by email.

Question 22

What is CasiCasino?

Accepted Answer

CasiCasino is a next-generation online gaming platform combining traditional casino entertainment with cryptocurrency, blockchain technology and Web3 functionality. The platform offers a growing selection of video slots, table games, live dealer games and other online gaming experiences, with selected crypto assets available for supported transactions.

Question 23

What is the Casi Token?

Accepted Answer

The Casi Token is a digital token associated with the broader CasiCasino ecosystem. The vision behind it is to connect blockchain technology, online gaming and community participation within a growing Web3 ecosystem. Depending on the applicable functionality and platform development, the Casi Token may be used for selected ecosystem features, transactions, promotions or other utility. It should not automatically be considered an investment, security, guaranteed source of income or store of value — review the applicable token documentation and understand the risks before acquiring or using digital assets.

Question 24

What is a blockchain transaction?

Accepted Answer

A blockchain transaction is a transfer of digital assets recorded on a decentralized blockchain network. When you deposit or withdraw cryptocurrency, the transaction may need to be confirmed by the relevant blockchain before it can be processed by CasiCasino. Confirmation times vary with the network, congestion, transaction fees, the asset used and the number of confirmations required. CasiCasino does not control the underlying blockchain network and cannot guarantee a specific confirmation time.

Question 25

What is a transaction hash?

Accepted Answer

A transaction hash, also known as a transaction ID or TXID, is a unique identifier associated with a blockchain transaction. It can generally be used to locate and verify the transaction on the relevant blockchain explorer. If you contact support about a crypto transaction, you may be asked to provide the transaction hash.

Question 26

How do crypto deposits work?

Accepted Answer

Select Deposit in your CasiCasino account, choose the cryptocurrency and network, and use the deposit address and payment instructions provided. Send the requested amount from your compatible wallet and wait for the required blockchain confirmations; once processed, the funds are credited to your account. Always verify the wallet address, cryptocurrency and network first — blockchain transactions are generally irreversible and CasiCasino cannot guarantee recovery of funds sent to an incorrect address or unsupported network.

Question 27

Which cryptocurrencies are supported?

Accepted Answer

CasiCasino may support multiple cryptocurrencies and blockchain networks. Availability depends on the platform, payment infrastructure, network availability and your jurisdiction, and supported assets may change over time. Always check the Deposit or Withdrawal section of your account for the currently available cryptocurrencies and networks.

Question 28

Why do I need to select the correct network?

Accepted Answer

Some cryptocurrencies exist on multiple blockchain networks, each with its own address format and transaction infrastructure. Always use the network specified by CasiCasino for the selected deposit or withdrawal method. Sending assets through an unsupported network may result in the permanent loss of funds — if you are unsure, do not complete the transaction until you have verified the correct network.

Question 29

How do crypto withdrawals work?

Accepted Answer

Open the Withdrawal section of your account, select the supported cryptocurrency and the appropriate blockchain network, enter your receiving wallet address and amount, review the details and confirm the request. Additional account, security, identity or transaction verification may be required before a withdrawal is processed, and once a blockchain transaction has been broadcast and confirmed it may not be possible to reverse it.

Question 30

Are there network fees?

Accepted Answer

Blockchain transactions may involve network fees, sometimes called gas fees or transaction fees. These relate to processing on the relevant blockchain and are not necessarily controlled by CasiCasino. Network fees can fluctuate with blockchain conditions, congestion and demand. Review any applicable CasiCasino processing fees and network fees before confirming a transaction.

Question 31

Why hasn't my crypto deposit arrived yet?

Accepted Answer

A deposit may still be waiting for blockchain confirmations or platform processing. Common reasons include an unconfirmed transaction, network congestion, incorrect network selection, an incorrect deposit address, an unsupported asset, insufficient transaction fees, or a transaction requiring additional verification. If the transaction is confirmed on-chain but not credited within the expected processing period, contact support with the transaction hash or ID — never send your private key or recovery phrase.

Question 32

Are crypto transactions reversible?

Accepted Answer

Generally, blockchain transactions are irreversible once confirmed. Always check the receiving wallet address, the cryptocurrency, the blockchain network and the amount before confirming. CasiCasino cannot guarantee the recovery of cryptocurrency sent to an incorrect address or through an unsupported network.

Question 33

What happens if I send the wrong cryptocurrency or use the wrong network?

Accepted Answer

Sending an unsupported asset or using an incorrect blockchain network can result in a transaction that cannot be automatically processed. In some circumstances recovery may be technically possible, but this cannot be guaranteed and may involve additional costs, delays or technical limitations. Always verify the deposit instructions shown in your account before sending.

Question 34

Can I withdraw my winnings in cryptocurrency?

Accepted Answer

Where cryptocurrency withdrawals are supported for your account and jurisdiction, eligible balances may be withdrawn using one of the supported digital assets and networks. Availability, minimum amounts, fees, processing times and verification requirements may vary — always review the withdrawal information displayed in your account before submitting a request.

Question 35

Does CasiCasino hold my cryptocurrency?

Accepted Answer

The handling and custody of digital assets may depend on the specific CasiCasino payment and wallet infrastructure being used. Consult the applicable Terms of Service and payment information for details on custody, processing and withdrawal arrangements. CasiCasino does not represent that cryptocurrency held or used through the platform is equivalent to money held in a traditional bank account.

Question 36

What should I do if I have a problem with a crypto transaction?

Accepted Answer

Contact the CasiCasino support team. To help us investigate you may be asked for your account details, the cryptocurrency used, the blockchain network, the transaction hash/TXID, the amount and the approximate transaction time. Never provide your private key, seed phrase or wallet recovery phrase.

Question 37

What is a crypto wallet?

Accepted Answer

A crypto wallet is a digital tool that allows you to store, send and receive digital assets. It may be a mobile, desktop, browser-based, hardware, exchange or another compatible digital-asset wallet. Your wallet credentials, private keys and recovery phrases are highly sensitive — CasiCasino will never ask you to disclose your private key or wallet recovery phrase.

Question 38

How do I keep my crypto wallet secure?

Accepted Answer

You are responsible for securing your own wallet. We recommend using a reputable wallet provider, enabling two-factor authentication where available, keeping wallet software up to date, never sharing private keys or seed/recovery phrases, checking wallet addresses carefully, avoiding suspicious links and websites, and using hardware wallets where appropriate. Support representatives will never require your private key or seed phrase to assist you.

Question 39

Why might CasiCasino ask for identity verification?

Accepted Answer

Although crypto transactions can provide additional privacy and efficiency, crypto platforms may still need to perform account, age, identity, security or transaction checks. We may request information or documentation to verify age or identity, protect accounts against unauthorized access, prevent fraud or abuse, investigate suspicious transactions, comply with legal or regulatory requirements, or process certain withdrawals and account requests. Requirements vary by user, transaction and jurisdiction.

Question 40

What is provably fair gaming?

Accepted Answer

Provably fair gaming is a technology concept used by certain blockchain-based gaming systems to let players independently verify aspects of game results. Depending on the game, cryptographic methods may demonstrate that results were generated according to predetermined rules and were not altered after the process was initiated. Where a CasiCasino game supports provably fair verification, the verification information and instructions are provided with or within that game. Not every game or third-party provider uses the same technology.

Question 41

Does blockchain guarantee that a game is fair?

Accepted Answer

Blockchain can provide transparency and cryptographic verification mechanisms, but it does not automatically make every game fair. Fairness depends on the underlying technology, game logic, implementation and verification mechanisms. Where applicable, CasiCasino provides information about the fairness and verification mechanisms used by supported games — always review the relevant game information before playing.

Question 42

Can I use crypto from any country?

Accepted Answer

No. CasiCasino services, games, cryptocurrency transactions and other features may not be available in every country or jurisdiction. Access may be restricted based on applicable laws, regulations, sanctions, licensing requirements, platform policies or payment restrictions. You are responsible for ensuring your use of CasiCasino and crypto gaming services is lawful in your jurisdiction.

Question 43

What are restricted jurisdictions?

Accepted Answer

A restricted jurisdiction is a country, territory or location from which access to certain CasiCasino services may not be permitted. The list may change from time to time, and we may use technical, account-based or other measures to restrict access from prohibited locations. Consult the applicable Terms of Service and Restricted Jurisdictions Policy before registering or depositing.

Question 44

Can I use a VPN to access CasiCasino from a restricted country?

Accepted Answer

No. Using a VPN, proxy, location-spoofing technology or another method to circumvent geographical or jurisdictional restrictions is not permitted where it bypasses our access controls or applicable legal requirements. An account may be restricted, suspended or closed if a user attempts to circumvent geographic restrictions.

Question 45

Is crypto gaming risk-free?

Accepted Answer

No. Both cryptocurrency and casino gaming involve financial risk. Crypto values can fluctuate significantly, and casino games involve the possibility of losing money. Never use money you cannot afford to lose. CasiCasino does not guarantee profits, winnings, investment returns or increases in the value of any cryptocurrency or token.

Question 46

Where can I find the latest information?

Accepted Answer

Crypto technology and blockchain networks evolve rapidly, so supported cryptocurrencies, networks, fees, game availability, geographic restrictions and platform functionality may change over time. For the most current information, always consult the relevant sections of CasiCasino.io, including the Terms of Service, Privacy Policy, Responsible Gaming information, payment information and applicable game rules.

Frequently asked questions

Account & verification

Deposits & withdrawals

Bonuses & promotions

Games & fairness

CASI token & VIP

Responsible gaming & support

Crypto & Web3 basics

Crypto deposits & withdrawals

Wallets & security

Provably fair & jurisdictions